EASY RETURNS & EXCHANGES
We’re sorry your purchase didn’t work out for you. To make it easy to find your perfect pair, we offer easy returns and exchanges* for purchases made only on vionicshoes.co.nz. *(Conditions apply for certain product categories)
You may return or exchange your merchandise for any reason within 30 days of purchase as long as they are in a resalebale condition. The 30 Day Comfort Guarantee remains in place. Returns for refunds will be credited to the original form of payment. After we receive your return, please allow up to 5 days for the credit to show on your statement. Original shipping charges are not refunded.
PLEASE NOTE: We cannot process returns or exchanges for purchases made through other retailers.
HOW TO MAKE A
RETURN OR EXCHANGE
Contact customer service via phone: 0800 827 954 or email: firstname.lastname@example.org, to organise a return or exchange.
STEP TWO: Repackage your merchandise in its original packaging.
STEP THREE: Place the shoe box(s) into a shipping carton or satchel, and include the 'To' address: Vionic Shoes, Unit 5/9A Jupiter Grove, Trentham, Upper Hutt 5018, New Zealand. Also include any other documentation needed.
STEP FOUR: Drop off your package at any authorized New Zealand Post location, or give it directly to your mail carrier. Please allow up to 5 days after we have received for the credit to show on your statement.
*We recommend all packages to be sent via a trackable method. Vionic Shoes are not responsible for any package lost in transit.
**Exchanges can only be made for the same style or products of equal value.
OUTLET PRODUCTS - The 30 Day Comfort Guarantee does not apply to any outlet products. As of May 1st, there will be a no return policy for outlet styles, unless faulty. Contact our customer service team if you require more information. Outlet products can be found here.
VAULT PRODUCTS - The 30 Day Comfort Guarantee does apply to any Vionic Vault promotion products, however these can only be exchanged or returned for a store credit within 30 days.
DO YOU WANT YOUR EXCHANGE FASTER? For the fastest exchange service and to check size and color availability, please call Customer Care at 0800 827 954.