RETURNS & EXCHANGES
Christmas Extended Returns Policy
All orders placed between the 28th November and the 15th of December will receive an additional 30 days to return their orders.
We're sorry your purchase didn't workout for you. To make it easy to find your perfect pair, we offer easy returns and exchanges* for purchases made only on vionicshoes.com.au.(Conditions apply for certain categories).
Once we receive your return our team will be working hard to have that processed as fast as possible, although please be aware that times will vary during christmas/promotional periods.
As with any authorized retailer of Vionic shoes, you may return or exchange your merchandise for any reason* within 30 days of purchase if the original purchase was made on VIONICSHOES.CO.NZ. When you purchase from our website returns for refunds will be credited to the original form of payment. Original shipping charges are not refunded.
We cannot process returns or exchanges for purchases made through other retailers.
*Shoes must be in a fully resalable condition.
HOW TO MAKE A RETURN OR EXCHANGE
1. Please contact customer service on 0800 827 954 or at info@vionicshoes.co.nz to organise a returns & exchanges form to print at home.
REFUND: Fill out the return portion of the form
EXCHANGE: Fill out the exchange portion only, including the style/colour/size.*
2. Repackage your shoes in its original packaging and include the completed form
3. Place the shoe box(s) into a shipping carton or satchel, and include the 'To' address: Vionic Shoes, Unit 5/9A Jupiter Grove, Trentham, Upper Hutt 5018, New Zealand. Also include any other documentation needed.
4. Drop off your package at any authorized New Zealand Post location.
*Exchanges can only be made for the same style or product of equal or lesser value
*We recommend all packages to be sent via a trackable method. Vionic Shoes are not responsible for any package lost in transit.
*Final Sale Products - The 30 Day Comfort Guarantee does not apply to any final sale products. As of January 18th 2020, there will be a no return policy for fnial sale styles, unless faulty. Contact our customer service team if you require more information.
FAQ
GIFT RETURNS?
Receive your order as a gift from vionicshoes.co.nz? Please call our customer service team at 0800 827 954 or email us at info@vionicshoes.co.nz. Our hours are Monday-Friday 8:30 a.m. to 5:00 p.m. NZDT. You can either exchange your gift item for the same style in a different size or color, item of the same value or exchange it for an e-gift card for the amount of the gift item, to be redeemed at vionicshoes.com.au.
The purchase of E-Gift Cards cannot be returned.
RETURN FORM
Need a new return/exchange form? DOWNLOAD AND PRINT A NEW FORM >
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?
Once we have received your shoes back in our warehouse, your return will typically be processed with 5 working days. It may take a few business days after your return has been fully processed for the credit to appear on your bank statement.
WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?
Drop off your package at any New Zealand Post location or use your preferred courier. Please send your shoes back to our warehouse at the address below using your preffered carrier.
Vionicshoes.co.nz warehouse address:
Vionic Shoes
Unit 5/9A Jupiter Grove
DO YOU HAVE A QUESTION?
For more answers to frequently asked questions visit our FAQ Page or Contact Us.
DID YOU PURCHASE FROM ONE OF OUR AUTHORIZED RETAILERS>
If you purchased from a Vionic authorised retailer, please process the return directly with the retailer according to the retailer's return policy.
A note about unauthorised retailers:
While some of our retailers are authroised to sell on Amazon, many are not. Vionic does NOT offer refunds or credit on products purchased from any unauthorised dealers. Vionic does NOT authorize any of its retailers to sell on eBay. Accordingly, Vionic does not offer any refunds or credits for Vionic products purchased on eBay.
If you are not sure whether a retailer is an authorized Vionic retailer, please check out Vionic Store Locator.
BE AWARE OF SCAMS
Unfortunately for our brand scam websites are an issue that has been ongoing for a little while now, where external businesses are duplicating our website and scamming customers. Scamwatch Australia has said there is nothing we can do as the brand owners, which is upsetting for us.
Our only website is vionicshoes.com.au and we recommend only purchasing from our site directly or from one of our authorized retailers. Purchasing from an unauthorized retailer may result in receiving a counterfeit product. These products may not provide the high quality standard found in Vionic products. We cannot guarantee the quality, fit or feel of counterfeit products.
If you do fall victim to one of these scam websites, our only advice is to contact the team at this link Consumerprotection.govt.nz and report this website as a fraud/scam.