Our Pledge of Support
We're confident you'll love our support. In fact, we'll give you 30 days of wear-testing to make sure that you do. If you're still not convinced, we'll happily refund your purchase.
For the greatest comfort, we suggest wearing our shoes for a few hours at a time for the first few days to allow your body to adapt to our biomechanical orthotic technology.
When You Purchase on VionicShoes.co.nz:
Please contact our customer service team at 0800 827 954 if you wish to make a return. Click here for more info.
Did You Receive This as a Gift? Do You Want to Exchange Your Shoe?
Please call our customer service team at 0800 827 954 .
Did You Purchase From One of Our Qualified Retailers?
If you purchased from a Vionic authorised retailer, process the return directly with the retailer according to the retailer's return policy.
A note about unauthorised retailers:
While some of our retailers are authorised to sell on Amazon, many are not. Vionic does NOT offer refunds or credits on products purchased from any unauthorised dealers.
Vionic does NOT authorise any of its retailers to sell on eBay. Accordingly, Vionic does not offer any refunds or credits for Vionic products purchased on eBay.
If you are not sure whether a retailer is an authorised Vionic retailer, please check our Vionic Store Locator.
Please be aware, if you purchase from a retailer who is not listed as authorised, the product might be counterfeit. These counterfeit products might not provide the high quality standards found in Vionic products. We cannot guarantee the quality, fit or feel of counterfeit products.
We want you to be completely satisfied. If you have any questions or concerns, please contact Vionic customer service at 0800 827 954 .